In short: We only collect the information you give us when requesting a quote. We don't sell your data, and we only use it to respond to your enquiry and provide our storage services.
1. Who We Are
Magna Park Self Storage is operated by the Astra Group. We provide shipping container storage services at 3 Magna Park, Provence Drive, Bournemouth, BH11 9FA.
For any privacy-related questions, contact us at:
- Email: magnaparkselfstore@outlook.com
- Phone: 01202 113252
2. Information We Collect
We collect personal information that you voluntarily provide when:
- Submitting a quote request through our website
- Contacting us by phone or email
- Entering into a storage rental agreement
This information may include:
- Name
- Email address
- Phone number
- Details about your storage requirements
We do not collect sensitive personal data such as health information, religious beliefs, or financial details through our website.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and quote requests
- Provide our storage services
- Communicate with you about your storage rental
- Send important service updates
We do not: Sell your personal information to third parties, send unsolicited marketing emails, or share your data with unrelated businesses.
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Consent: When you submit a quote request, you consent to us using your details to respond
- Contract: When you rent storage from us, we need your details to fulfil our agreement
- Legitimate interest: To respond to enquiries and provide customer service
5. Data Retention
We keep your information for as long as necessary to:
- Respond to your enquiry
- Provide ongoing services if you become a customer
- Comply with legal obligations
Quote requests from non-customers are deleted after 12 months. Customer records are retained for 6 years after the end of your rental agreement for legal and accounting purposes.
6. Your Rights
Under UK data protection law, you have the right to:
- Access – request a copy of your personal data
- Rectification – ask us to correct inaccurate data
- Erasure – ask us to delete your data (where applicable)
- Restriction – ask us to limit how we use your data
- Portability – request your data in a portable format
- Object – object to certain types of processing
To exercise any of these rights, please contact us using the details below.
7. Cookies
Our website uses minimal cookies:
- Essential cookies: None required for basic site functionality
- Google Maps: If you view the embedded map, Google may set cookies according to their own privacy policy
We do not use tracking or advertising cookies.
8. Third-Party Services
Our website uses:
- Google Fonts: For typography (Google's privacy policy applies)
- Google Maps: For location display (Google's privacy policy applies)
- FormSubmit.co: For processing contact form submissions
9. Data Security
We take reasonable measures to protect your personal information, including:
- Secure email handling
- Limited access to personal data (only staff who need it)
- Regular review of our data practices
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
Magna Park Self Storage
Address: 3 Magna Park, Provence Drive, Bournemouth, BH11 9FA
Phone: 01202 113252
12. Complaints
If you're unhappy with how we've handled your data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113